HR Opportunities

Jr. Production Support Engineer

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Plymouth, MN
$40,000 - $48,000
Job Type
Temp To Perm
Dec 05, 2017
Job ID

Production Support Engineer

Our Plymouth, MN-based company is growing rapidly.  This leading-edge innovative enterprise software development company is exploding onto the national stage, providing credit unions with the means to harness the value of their data through integration and predictive analytics. This deeper understanding of data allows them to discover vital trends in member behavior, resulting in improved financial performance, reduced risk, and enriched relationships with members.  This is a great growth opportunity.  Come join excitement, come join the team!!

We’re seeking a Production Support Engineer to assist with the following:  
  • Maintain scheduling systems and new/improved work procedures for the processing environment
  • Monitor the applications, systems and hardware in processing environment for abnormal processing conditions
  • Research and resolve user problems as well as issues with software systems, operations processes, and processing environments
  • Use manuals, check lists and other tools to aid in solving problems
  • Contact others for ideas about resolving the problem
  • Contribute to the body of knowledge by adding solutions and other information useful to others
  • Follow escalation procedures, when appropriate, to resolve processing and user problems in a timely manner and meet service levels expected
  • Coordinate testing of applications, systems, processes and procedures, hardware and/or software changes
  • Analyzes and implements changes or additions to software systems and operations procedures.
  • Train internal customers (employees) on changes, new systems and/or new procedures
  • May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency.
  • Assist in the definition of external and internal customer problems and needs
  • Discuss expectations with customers
  • Explain solutions directly to customers where appropriate
  • Maintain operations support disaster recovery/business continuity plans for assigned processing environments
  • Coordinate and conduct disaster recovery testing as required, document test results, and document modifications required for future testing
  • Complete project assignments and special projects 
A high school diploma or GED is required for this role. A Bachelor's degree in Computer Science, Information Systems or other related discipline is preferred.
  • Four (4) or more years of production/operations support or computer operations experience required
  • Windows Server/ Microsoft SQL Server experience
  • Experience working in virtual environments
  • Knowledge of company software productsKnowledge of open systems operating systems
  • Ability to effectively use production control tools and resources for mainframe and/or open system processing environments
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical audiences 
  • Excellent problem-solving, team, and time management skills
  • Ability to be resourceful and proactive in gathering and sharing information, technical data, and/or industry knowledge and ideas with others   
Location:  Plymouth, MN
This is a fulltime, exempt-level temp-to-hire position with a market competitive pay rate.  It is planned to be converted to a regular full time salaried position in 2018.  Full benefits and required insurances will be available to the candidate(s) selected throughout their employment.